Privacy Policy

This Privacy Policy ("Policy") describes how maxin88 ("we", "us", "our", "the Platform", "the Company") collects, processes, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User", "the Account Holder") who access, register on, or otherwise interact with the maxin88 platform at https://maxin88.cam.

maxin88 operates an online casino and sports betting platform serving adult players primarily in Malaysia. We recognise that the protection of personal data is a fundamental right and we are committed to handling all player information with integrity, care, and in accordance with our obligations under applicable data protection law and the principles set out in this Policy.

By registering an account, making a deposit, or otherwise using the maxin88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

maxin88 collects the following categories of personal data across different stages of your interaction with the platform:

When you create a maxin88 account, we collect the information you provide at registration, which typically includes:

To comply with age verification and anti-money laundering obligations, we collect the following during the KYC process:

When you make deposits or request withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Boost, GrabPay, or cryptocurrency, we collect:

maxin88 does not store full credit card numbers or bank login credentials. Payment processing is handled by certified third-party payment processors operating under their own security frameworks.

We record your activity on the platform including game sessions played, bets placed, wager amounts, bonus offers claimed, and session durations. This data is used for account management, bonus administration, responsible gambling monitoring, and dispute resolution.

When you access maxin88, our systems automatically collect certain technical data including IP address, browser type and version, operating system, device identifiers, referring URLs, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance analysis.

Records of your interactions with the maxin88 support team via live chat and email are retained for quality assurance, compliance, and dispute resolution purposes. Support chat transcripts may be stored for up to 36 months from the date of the interaction.

maxin88 collects personal data through the following methods:

• Directly from you — when you complete the registration form, submit KYC documents, contact support, or otherwise actively provide information to us.
• Automatically during platform use — through server logs, session tracking, and browser-based cookies when you access and navigate the maxin88 platform.
• From payment processors — when you initiate a deposit or withdrawal, relevant transaction confirmation data is passed to us by the payment service provider to update your account balance and transaction history.
• From KYC and fraud detection partners — identity verification data may be supplemented by automated checks conducted by our certified KYC service providers, who operate under contractual data processing agreements.

maxin88 does not purchase personal data lists from third-party data brokers, and we do not collect personal data from publicly available social media profiles without your explicit consent.

maxin88 processes personal data under the following legal bases:

maxin88 uses the personal data it collects for the following purposes:

• Account Management: Creating, operating, and maintaining your player account, including processing login requests, updating account details, and managing account settings.
• Transaction Processing: Executing deposit and withdrawal requests in MYR via your chosen payment method and maintaining an accurate transaction history.
• Identity & Age Verification: Verifying that you meet the minimum age requirement of 21 years and confirming your identity in accordance with applicable KYC obligations.
• Bonus & Promotion Administration: Validating your eligibility for, and tracking your progress through, promotional offers including welcome bonuses, VIP tier rewards, birthday bonuses, and referral incentives.
• Responsible Gambling: Monitoring gaming and betting patterns to identify players who may be exhibiting signs of problem gambling, and applying self-imposed limits, cooling-off periods, or self-exclusion tools at the player's request.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised account access.
• Customer Support: Responding to support queries, resolving disputes, and maintaining records of communications for quality assurance and compliance purposes.
• Legal & Regulatory Compliance: Meeting our obligations under applicable law, including record retention requirements and mandatory disclosures to competent authorities.
• Platform Improvement: Using aggregated, anonymised analytics data to understand how players interact with the platform and to improve product features, performance, and user experience.
• Marketing Communications (Opt-In Only): Where you have explicitly opted in to receive marketing communications, we may contact you by email regarding relevant promotions, new games, or platform updates. You may unsubscribe at any time by contacting support.

maxin88 does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. We may share personal data with third parties only in the following circumstances and under appropriate contractual and legal safeguards:

We engage third-party service providers who process data on our behalf under written contractual agreements that impose equivalent data protection standards. These include:

• Payment service providers processing MYR transactions via Touch 'n Go, DuitNow, FPX, Boost, GrabPay, and bank channels (Maybank, CIMB, Public Bank, Hong Leong).
• KYC and identity verification service providers conducting automated age and identity checks.
• Fraud detection and anti-money laundering screening services.
• Cloud infrastructure and data hosting providers operating secure, encrypted environments.
• Customer support software platforms used to manage live chat and email correspondence.

maxin88 may disclose personal data to relevant governmental authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or regulatory instruction. In such circumstances, we will disclose only the minimum data necessary to satisfy the legal requirement.

In the event of a merger, acquisition, restructuring, or sale of all or part of the maxin88 business, player personal data may be transferred to the acquirer as part of that transaction. Affected players will be notified in advance of any such transfer to the extent practicable, and the acquiring entity will be bound to honour the terms of this Privacy Policy with respect to pre-transfer data.

maxin88 uses cookies and similar tracking technologies to operate the platform, maintain session continuity, and gather aggregated analytics data about platform usage patterns. The following categories of cookies are used:

You may manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect the functionality of the platform and may prevent login. maxin88 does not use third-party advertising cookies or cross-site tracking pixels.

maxin88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of the account and for a minimum of 5 years following account closure, to satisfy record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later, as required under applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for up to 36 months from the date of the final communication in each support thread.
• Marketing consent records: Retained until consent is withdrawn, at which point the consent record itself is retained as evidence of the withdrawal.
• Technical and device logs: Retained for up to 12 months, after which they are aggregated and anonymised for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

maxin88 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the maxin88 platform is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at Rest: Sensitive personal data stored on maxin88 servers is encrypted using AES-256 encryption.
• Access Controls: Access to player personal data is restricted to authorised personnel whose roles require it. All internal data access is logged and audited periodically.
• Two-Factor Authentication: Available on all player accounts and mandated for all administrative access to internal systems containing personal data.
• Penetration Testing: maxin88's infrastructure is subject to regular third-party security assessments to identify and remediate vulnerabilities.
• Incident Response: maxin88 maintains a data breach incident response procedure. In the event of a security incident affecting player data, affected individuals will be notified in accordance with applicable legal requirements.

Subject to applicable law and any overriding legal obligations that may restrict the exercise of certain rights, you hold the following rights in respect of your personal data held by maxin88:

To exercise any of the above rights, please contact the maxin88 data team via email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond within 30 calendar days. We may need to verify your identity before processing a data rights request.

The maxin88 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process the personal data of persons under the age of 21. If you are under 21, you must not create an account, deposit funds, or engage with any gambling service on the maxin88 platform.

If maxin88 discovers or has reason to believe that an account has been created by, or personal data has been collected from, a person under the age of 21, we will immediately suspend the account, initiate a KYC review, and, where the minor age is confirmed, permanently close the account and delete the associated personal data to the extent permitted by law. All deposits made to the account will be returned to the originating payment method; all winnings generated will be voided.

Parents and guardians who are concerned that a minor may be accessing online gambling services should contact us immediately at [email protected]. For broader responsible gambling resources, please visit our Responsible Gambling page.

The maxin88 platform may contain references to third-party payment services, game providers, or other external entities in the context of payment method instructions or game content descriptions. This Privacy Policy applies solely to personal data collected and processed by maxin88 directly.

Third-party payment processors — including those providing Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect services — operate under their own respective privacy policies and security frameworks. maxin88 is not responsible for the privacy practices of these third-party services and encourages players to review the privacy policies of any external service they interact with.

maxin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The date of the most recent revision is displayed prominently at the top of this page.

Where a material change is made to this Policy — particularly any change affecting the purposes for which data is processed, the categories of data collected, or the third parties with whom data is shared — maxin88 will provide notice to affected players via their registered email address or a prominent notice on the platform at least 7 days prior to the change taking effect, where operationally practicable.

Continued use of the maxin88 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Players who do not accept the updated Policy should cease using the platform and may request voluntary account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the maxin88 data protection team using the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request".
• Live Chat: Available 24 hours a day, 7 days a week, directly from the maxin88 platform. Mention "Privacy" or "Data Request" to be routed to the appropriate team member.

We aim to acknowledge all privacy-related enquiries within 5 business days (Malaysian Standard Time, GMT+8) and to provide a substantive response within 30 calendar days. Complex data rights requests involving large volumes of data may require additional time, and we will notify you of any expected delay.

For matters related to account terms and wagering rules, please refer to our Terms & Conditions. For responsible gambling support and self-exclusion tools, please visit our Responsible Gambling page.